Terms & Conditions

By using the Wonderland Jewellery website, you are acknowledging that you have read, understand and agree, without limitation, to be bound by these terms and conditions which include our privacy policy. From time to time we may modify our terms and conditions to which the content and services available are subject. Accordingly, please continue to review them whenever accessing or using our Website.

Acceptance of these terms and conditions does not affect your statutory rights, except so far as legitimately excluded.


1. Availability

All products are subject to availability.

We will inform you as soon as possible if any items you have ordered are not available.

2. Acknowledgement and acceptance of your order

An automatic email notification is generated upon successful completion of orders placed on our website. If you have not received any notification from us within 3 working days, please contact sales.team@wonderlandjewellery.com. We are open Monday to Friday 9.30AM- 6PM GMT. This automatic notification email represents a contract between you and Wonderland Jewellery.

If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. In this unlikely event we will offer you the nearest alternative or a full refund if the item is not going to be restocked shortly.

Wonderland Jewellery reserves the right to refuse to supply to any person for whatever reason. If we are unable to supply a particular item or there is a delay in supplying an item for any reason beyond our reasonable control (including but not limited to an item being out of stock, us identifying a product or pricing error or if we are unable to obtain authorisation for your payment) we will not be liable to you.

Risk in the products constituting the orders will pass to you immediately upon delivery.

You will be deemed to have accepted the order unless you notify us upon receipt that the order is incorrect or if you otherwise exercise your cancellation right set out below.

If you fail to act in accordance with these terms, we shall have no obligation to accept a purported rejection exercised by you.

We retain the legal ownership of all products until we have received full payment.

We shall automatically and immediately regain legal ownership of the products in the event that we refund payment to you.

We shall be pleased to assist if you have any queries or require any information regarding your order. Please email us at enquiries@wonderlandjewellery.com. We are open Monday to Friday 9.30AM- 6PM GMT.

3. Payment

You can pay via PayPal.

Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

4. Cancellation right

You have the right to cancel your order prior to receipt of email confirming dispatch of the goods by sending us a notice of cancellation by email.

5. Returns policy

We hope that you will be happy with your purchase.

However if, upon delivery, you notice that any of the products in your order are damaged you are entitled to a refund if reported within 7 (seven) days of receiving the goods. We will replace faulty items free of charge. For exchanges see below.

Please be aware that for hygiene reasons we cannot accept returns of pierced earrings. Any personalised , or special orders are also unable to be returned , unless they are damaged, or faulty. All other items returned that are still suitable for resale, may incur a 10% or £10 charge, and require to be returned by recorded delivery by the purchaser. 

Please contact us on the below details and we will send you a returns authorisation number which will need to be included in your return package accompanied by the name of the purchaser, full address and telephone number and order number. Please make sure the goods are packaged securely, protecting the goods from damage while in transit and in their original packaging. We strongly recommend that you return the goods by registered post as we regret that we cannot be held responsible for non-delivery of returned goods.

Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU);

Refunds will be made within 30 days of the date of receipt of returned goods. The cost of any undamaged products, correctly returned will be credited to the original purchaser’s credit card, including sales taxes for all EU country shipments but excluding shipping charges. As previously stated, international customs duties and sales taxes are non-refundable for shipments outside the European Community (EU).

6. Exchange

If you would like to exchange your purchase for an alternative item, please contact us on the below details and we will send you a returns authorisation number which will need to be included in your return package accompanied by the name of the purchaser, full address and telephone number and original order number. Please make sure the goods are packaged securely, protecting the goods from damage while in transit and in their original packaging. We strongly recommend that you return the goods by registered post as we regret that we cannot be held responsible for non-delivery of returned goods.

You can contact us at enquiries@wonderlandjewellery.com.  We are open Monday to Friday 9.30AM- 6PM GMT Exchange items can only be dispatched after the returned goods have been received and have undergone a quality control check.

Alternatively, if you see something you simply must have, you can make your purchase  online and we will refund your original item when it is returned to us.

Exchanges are subject to product availability; and you will incur any shipping costs for such exchanges. If exchanges are requested outside the stated timescale, we are under no obligation to exchange your goods. Each situation will be looked into on a case by case basis. Any further returns of exchanged items outside the stated timescales will again be at your cost for the shipping, and refunded only as a credit note.

To return an item to us for exchange, please follow the procedure laid out above.

You will be charged for any difference in cost, plus any additional shipping, taxes and import duties.


Delivery will be made to your billing address or such other address specified by you at the time of ordering.

For enquiries on this or in respect of international deliveries outside the UK (including Channel Islands) please contact us on sales.team@wonderlandjewellery.com.

Orders placed on the Wonderland Jewellery website are generally dispatched the following working day. For items that are in stock, please allow 7 days to receive your order for UK deliveries and a minimum of 14 days for the rest of the world. Please note that working days exclude Saturdays, Sundays and bank holidays.

The delivery charges are shown for each order, and are not inclusive of the product price.

Standard delivery charge for orders with a value less than £50.00 (fifty pounds sterling).       –    £2.99.

Standard delivery charge for orders with a value greater than £50.00 (fifty pounds sterling)   –    FREE

Next day delivery charge for all orders to within the United Kingdom                                       –    £7.95

Standard delivery charge for all orders to Europe                                                                     –    £11.95

Any delivery timescales are indicative only and do not constitute binding obligations on us. Delivery time is subject to product availability and clearance of payment.

For security reasons all parcels must be signed for on receipt, so please state a delivery address, where you will be present at the time of delivery (home or work). In the event that no-one is available to receive your item a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection depot.

The transaction is taken in pounds sterling.

All deliveries are subject to UK VAT.

Parcels will need to be signed for in person so please ensure the delivery address is an address where you will be at the time of delivery (home or work).

Please note that any duty and taxes incurred in the country of destination are the responsibility of the customer.


1. Ownership

All content available on our website, including but not limited to text, content, graphics, logos, photographs, names, illustrations, artwork, trademarks and other material, is the property of Wonderland Jewellery or associates and is protected by copyrights, trade marks and/or other proprietary rights.

You are permitted to use this website for personal purposes only.

You agree not to use any content of the website for commercial purposes, including but not limited to copying, duplicating, reproducing, storing, selling, reselling, modifying, accessing or otherwise exploiting the content in whole or in part other than as set out above without our prior written consent.

2. Content

We attempt to be as accurate as possible when describing our products and prices on the website.

However, subject to applicable law, we do not warrant that the product descriptions, colours or other content available on the Site are accurate, complete, reliable, current, or error-free.

All prices are displayed inclusive of VAT and exclusive of delivery charges.

3. Links to other websites

Wonderland Jewellery may, purely as a convenience to its website users, from time to time include links to other web sites or material which are beyond its control.

Such links are in no way an endorsement by us of the referenced content, product, service, or supplier.

Should you chose to link to or from any off-website pages or other websites, you acknowledge that this is carried out entirely at your own risk and we will accept no liability to you, howsoever caused in that respect.

4. Limitation/exclusion of liability

The Wonderland Jewellery website is provided to you without warranties or guarantees of any kind whatsoever (express or implied) and your use of our website and its contents is entirely at your own risk.

In particular, the user must bear the inherent risks associated with the use of the worldwide web. We accept no responsibility or liability for functions contained on our Website and will not be responsible for:

– any errors or omissions or for any technical problems (including but not limited to worms and viruses) you may experience with the website;


– incompatibility of the website with any of your equipment, software or telecommunications links.

Save as expressly stated elsewhere in the Terms and Conditions, we will not be liable to you or any third party for any direct, consequential or incidental loss or damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any indirect loss whatsoever that arises out of or is related to the use of our website.

5. International Access

Wonderland Jewellery does not warrant or otherwise promise that the website, use thereof or the Terms and Conditions (in whole or in part) are in compliance with laws or available for use in locations outside the United Kingdom.

If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

To the extent that any provision of the Terms and Conditions is unenforceable in such locations, that provision should be struck out and the remaining provisions remain in force.

6. Notices

Any notices under these terms and conditions may be sent either by email to enquiries@wonderlandjewellery.com


7.1 The Seller reserves the right to adjust the price and specification of any item on the Website at its discretion.

7.2 The Seller reserves the right to withdraw any goods from the Website at anytime.

7.3 The Seller shall not be liable to anyone for withdrawing any goods from the Website or for refusing to process an order.

8. Governing law

This website, any content contained herein and any contracts entered into as a result of usage of this website are governed by Scottish Law and the exclusive jurisdiction of the Scottish courts.